Shipping policy

Shipping and Delivery Policy

Delivery within Egypt
Checkout currently offers Bosta – Standard Delivery for supported destinations within Egypt and shipments up to 20 kg. Shipping charges depend on the destination and are displayed at checkout before the order is placed. If no shipping rate is shown for your address or shipment, please contact us before ordering.

Carrier choice
When checkout displays more than one carrier option, the customer may choose between the available options. If checkout displays only one shipping option, the final carrier is selected according to destination and operational availability. Customers who need a specific carrier should contact us before placing the order so availability and cost can be confirmed.

Order processing and delivery estimates
Orders are prepared after payment or Cash on Delivery confirmation. Any delivery estimate shown at checkout or communicated after confirmation is an estimate rather than a guarantee. Remote areas, peak periods, public holidays, address verification and carrier disruptions may add time. We will contact the customer if a material delay becomes known.

Tracking
When tracking is supported, the tracking number and order-status information are sent after the order is fulfilled. Customers can also contact us with their order number for an update.

Damaged, missing or incorrect shipments
Please inspect the parcel on delivery where the carrier permits. Report visible damage, missing items or an incorrect item promptly and provide the order number and clear photographs. Confirmed damaged, defective or incorrect orders are handled under our Returns and Refunds policy without additional cost to the customer where required by law.

International shipping
International shipping is currently unavailable at checkout.

Contact
Email: konozeidina87@gmail.com
Phone/WhatsApp: 0104 3757076
Address: First Mall, Fifth Settlement, New Cairo, Egypt